We recommend ordering as early as possible to secure your preferred hampers and allow sufficient time for preparation and delivery. 

Orders open on October 6th, and the final order date for guaranteed Christmas delivery is December 14th. 

Orders placed after December 14th may not be delivered until the New Year.

Yes, you can include a complimentary gift message with your hamper. Gift messages are limited to a maximum of 400 characters, including spaces.

Yes, individual gift messages can be included when hampers are being sent to different recipients. Please clearly match each message with the corresponding recipient and delivery address when submitting your order details.

A valid mobile number for someone at the delivery location is required by our couriers. This helps them provide delivery updates, locate the address and contact the recipient if there is an issue. We strongly recommend providing the recipient’s mobile number rather than the purchaser’s number.

Yes, we can arrange for hampers to be delivered to multiple addresses. You will need to provide the recipient’s full name, complete delivery address, valid mobile number and gift message, if required, for each delivery.

Delivery charges are calculated separately and will depend on the number of hampers, delivery destinations and shipping requirements. All applicable delivery charges will be clearly included in your quotation.

International delivery may be available to selected destinations, including the UK and the USA. Delivery times, charges, customs requirements and restrictions vary by country, so our team will confirm what is possible before finalising your quotation.

Yes, you can provide your preferred delivery date when placing your order. We will do our best to arrange delivery as close to this date as possible. However, exact delivery dates cannot always be guaranteed, particularly during the busy Christmas period or where circumstances are outside our couriers’ control.

All corporate hampers are delivered by our trusted third-party courier partners. 

While Avoca does not manage the delivery process directly, we work with reliable couriers to ensure your order reaches its destination safely.

All orders will have tracking numbers.

Yes, payment by bank transfer can be arranged. However, our preferred payment method is through a secure Stripe payment link, as this allows us to process and confirm your order more quickly.

Yes.

Please contact our team as soon as possible if you need to make a change. We will do our best to accommodate your request, but changes cannot be guaranteed once your hampers have been prepared or passed to the courier.