Food Catering: FAQs

Please see the food market opening times for each of our locations on the Avoca website, select the location here

All catering orders can be collected from 11am onwards, unless prior arrangements are made with the Food Market manager. Our Belfast store collection time is from 12pm.

We do not currently offer delivery, but you can collect from your nearest Avoca store that offers this service.

Please call the Food Market you ordered from to speak to a manager or team lead if you have any queries regarding your order.

If the store has a query about your order, they may contact you by telephone.

Not all Avoca locations are available for online food ordering, however you can still order from our catering menu. If you contact your nearest Avoca Food Market, a member of the team will be happy to help. Find an Avoca near you here.

We'd be happy to help! You can contact the Avoca Food Market you wish to order from and speak with a manager for expert advice on our offerings.

Yes! We have lots of vegetarian options on our menu. Please see our veggie dishes and read allergen information to ensure the item meets your needs.

If the item contains gluten, it will be listed. Please note, although we offer gluten-free options, our kitchens are not 100% gluten free.

No, all sides must be ordered separately.

When you collect your order, all of the dishes will be cold. All you need to do is re-heat them at home!

Most of our main course dishes (excluding salads, heroes, and sides) can be frozen. For information on specific items, please contact our Food Markets. Find an Avoca near you here.

If you ordered more than you need of one dish, we advise you do not heat it all. Once heated, dishes should not be reheated.

Please review all allergen information before ordering and make us aware of any dietary concerns in the 'Chef Notes' section so we can try our best to accommodate you.

Our menus are designed to cater for allergies and dietary requirements, so no one has to miss out! Just let us know if you or any of your guests have any dietary requirements or allergies in advance - we're more than happy to assit you with your order.

The allergens for each item will be listed below the product name and details.

If you have questions or concerns, please contact your local Avoca Food Market and the team will be happy to help!

Yes, however, your order would need to be placed in stores or over the phone/ email. Unfortunately, our online food ordering system does not support the use of Avoca gift cards for payment. 

Once you've completed your order and have received an order confirmation, you cannot edit your order. However, you can place a new order to include any new items, and we can refund you for any items on your orignal order that you no longer need.*
*Terms apply on refunds/amendments.

To receive a full refund, you must cancel your order within 3-working days (cancellations must be placed by 11 am).

To cancel your order, simply contact the Avoca Food Market you ordered from directly.

To request a refund, simply contact the Avoca food market you ordered from.

If your refund request meets our terms & conditions for online food orders, the refund will be processed by the Food Market manager. Please allow up to 3-5 days before the refund appears in your bank. In certain situations this process may take longer depending the bank.

Unfortunately, no. Avoca discount codes are specifically for use on our online store. The online food ordering page operates on a different system and will not recognise these codes.

Occasionally, if you use the cancel order feature in the app, a pre-auth will have been made on your card. Depending on your bank this pre-auth may show up as a charge. Usually this will either disappear or show as refunded after a few days. If after 10 working days the charge does not appear to be refunded, please contact the store.